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Fulfilment & Shipping Policy
Course Materials Delivery: Course materials, including A4 handouts and booklets, are provided to students in the classroom upon their arrival and throughout the course. These materials are essential for the course and will be distributed at appropriate times during the training.
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Delivery Methods: Physical materials are handed out in class. In addition, digital copies of handouts and booklets are sent via email after each weekend or class session to ensure that students have access to all necessary resources.
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Digital Content: Video library clips and supportive materials are provided through a Dropbox link. This ensures that students have continuous access to essential learning resources throughout the course duration.
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Delivery Timeframes: Physical copies of course materials are distributed each weekend during attendance. Digital materials are sent post-attendance to ensure students have the most current information and resources.
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Shipping Costs: There are no shipping costs for the distribution of physical materials, including certificates, which are delivered by signed post to ensure secure receipt.
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International Shipping: International delivery of course materials, including certificates, is included at no additional cost to the student. This ensures that all students, regardless of location, receive their materials promptly.
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Order Tracking: Order tracking for physical deliveries is not available for students. All materials are distributed directly in class or via secure post.
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Lost or Damaged Items: Any items lost or damaged during delivery are covered by the courier service. Students should report any issues immediately to the school to arrange for replacements.
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Responsibility for Materials: Once received, students are responsible for the safekeeping of all course materials. The school will not replace materials that are lost or damaged after delivery.
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Certificate Delivery: Certificates are delivered by signed post at the end of the course, ensuring secure and verified receipt. This service is provided at no additional cost to the student, including for international deliveries.